English
Job Search » Start New Search
Title
Service Delivery Specialist
Req ID 14-00391
Category Customer Service / Support
Type Full-Time Employee - Full-Time Employee (32-40 hrs)
FLSA Status Non-exempt
Shift 1st
Location Calgary, AB
Country Canada
Description
Consumables inventory monitoring and management in accordance to client contract and SLA through on-site presence at a named customer (multiple sites), in accordance with Ricoh Managed Services delivery standards defined by RCL;
* Conduct training with end-users where required to ensure highest level of user adoption and maximize usage of the installed technology;
* Trouble shoot end users questions/issues;
* Responsible for identifying continuous improvement such as cost reduction opportunities and process improvements;
* Assist in developing processes/ procedures and creating the accompanying documentation;
* Communicate and work closely with various Ricoh departments;
* Assist with adhoc projects;
* Working knowledge of Ricoh's solution, product and software offerings.
 
EXPERIENCE:
* Minimum 2 years experience in roles with similar responsibility, scope or skills;
* Previous service, support, technical or operational experience with customers;
* Facilitating and Training.
 
SKILLS:
* Excellent interpersonal and communication skills with proven ability to conduct professional business communications;
* Self directed with the ability to work in a customer and team environment with minimal supervision;
* Ability to provide error free work within tight deadlines with strong time management skills;
* Good planning and organizational skills;
* Proficient in MS Office applications with demonstrated Excel skills;
* Working knowledge of scanning and printing technologies.
 
OTHER:
* Valid Driver's license;
* Vehicle Required.
Requirements
 
  The personal information you submit with your application will be used by Ricoh Canada Inc. or its affiliated corporate entities for the administration of your applicant file (and employee file, if applicable.) The information will not be used for any other purpose. The information may be stored within or outside Canada. Click here to view Ricoh Canada Inc.'s Privacy Policy. By clicking "Apply Now" you acknowledge and agree to the above.
If you are an individual with a disability and require an accommodation or assistance with the application process, please call the number below.  
Ricoh 866-428-9959
© 2014 The RightThing, an ADP Company. All Rights Reserved.